Written By: Sheetal Barbade, BPharm
Reviewed By: Pharmacally Editorial Team
Neutrogena has issued a detailed voluntary recall of its Makeup Remover Ultra-Soft Cleansing Towelettes after the U.S. Food and Drug Administration (FDA) detected contamination by the bacterium Pluralibacter gergoviae in one specific lot of the product. This multi-state recall involves 1,312 cases distributed primarily in Texas, South Carolina, Georgia, and Florida, heightening public safety awareness around cosmetics contamination risks.
Product and Recall Specifics
The recalled product is Neutrogena’s Makeup Remover Ultra-Soft Cleansing Towelettes sold in 50-count, 25-pack bundles, identified specifically by the lot number 1835U6325A. Each case contains 12 packages of these towelettes. The recall was initially announced on September 19, 2025, and later elevated to a Class II recall by the FDA on October 3, indicating a moderate health hazard level where adverse health effects may occur but are generally temporary or medically reversible.
Understanding Pluralibacter gergoviae and Risks
Pluralibacter gergoviae is notable for its resistance to commonly used cosmetic preservatives such as parabens, enabling it to survive and potentially multiply in skincare products. This bacterium can cause infections, particularly in immunocompromised individuals, and in rare cases, healthy persons as well. Documented infections linked to this bacterium include urinary tract infections, respiratory ailments, sepsis, and eye infections. These infections are especially critical in hospital environments but can affect consumers through contaminated cosmetic products.
Health and Safety Implications
While the general population faces a low risk of serious illness from this contamination, the FDA emphasizes caution given the potential for temporary or reversible adverse health effects. People with compromised immune systems, chronic illnesses, or those undergoing medical treatments should avoid any recalled products to minimize infection risks. No illnesses have yet been reported relating to this specific contamination, yet the precaution aims to prevent potential adverse outcomes.
Geographic Impact and Consumer Guidance
The recall affects products distributed exclusively across Texas, South Carolina, Georgia, and Florida, but experts advise consumers nationwide to verify their product’s lot number with care. If the lot number 1835U6325A appears on the packaging, consumers should immediately discontinue use and dispose of the product safely. Although Neutrogena’s parent company, Kenvue Brands LLC, has not released formal instructions for returns or refunds, consumers are urged to follow FDA guidance to discard the wipes to prevent exposure.
Industry Context and Precedents
This is not an isolated incident; similar contamination concerns have led to recalls in the beauty industry before. For example, Jergens recalled its Ultra Healing Moisturizer in 2022 due to the same bacterium. Contamination with preservative-resistant bacteria reflects an ongoing challenge in ensuring product safety in cosmetics, underscoring the need for rigorous quality control and frequent microbial testing during manufacturing.
Expert Opinions and Recommendations
Dermatologists note that while makeup wipes offer convenience, their safety depends heavily on product integrity and handling. Board-certified experts advise users, particularly those vulnerable to infections, to consider alternative cleansing methods such as micellar waters, creams, or gentle emulsions applied with clean cloths. Good skincare hygiene, avoiding prolonged use of contaminated products, and prompt consultation with healthcare providers if infections or irritations occur, are essential preventative and responsive measures.
Public Health Perspective and Regulatory Action
The FDA’s Class II recall classification stresses moderate concern where exposure might lead to reversible health effects. Prompt voluntary recall actions by companies like Neutrogena, in cooperation with regulators, demonstrate a commitment to consumer safety despite the absence of direct illness cases. These actions reflect increasing regulatory scrutiny on cosmetic safety, particularly regarding microbial contamination, and help maintain consumer trust in widely used beauty products.
References
Good Housekeeping, “Neutrogena Recall 2025: Here’s What You Need to Know.” Published October 27, 2025
NBC News. “FYI: Neutrogena just recalled some popular face wipes.” Published October 23, 2025
Today.com. “Neutrogena Makeup Wipes Are Being Recalled.” Published October 27, 2025
Fox Business, “Neutrogena makeup wipes recalled across four states after bacteria found product testing.” Published October 26, 2025
Prevention.com, “Neutrogena Makeup Wipes Recalled Due to Bacteria, FDA Alert.” Published October 28, 2025
NJ.com. “Neutrogena recalling makeup wipes due to deadly bacteria.” Published October 28, 2025
The New York Times, “Neutrogena Recalls Makeup Wipes Over Bacterial Contamination.” Published October 25, 2025
Real Simple, “Face Wipes From Top Brand Flagged for Dangerous Bacteria.” Published October 28, 2025
Economic Times, “Neutrogena recalls popular makeup remover wipes over bacterial contamination in four U.S. states.” Published October 25, 2025
Yahoo News. “Neutrogena makeup wipes recalled after testing positive for bacteria.” Published October 24, 2025